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Operations and Support Systems 2007 - 2012

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Market Segmentation

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Operations support systems (OSS), the information technology infrastructure that gives carriers the ability to create, deploy, manage, and maintain network-based services, are being retooled to handle converged network operations. Carriers are buying solutions that will inter-work wireless, IP, and traditional PSTN elements within their enterprise, as well as extend a comparable level of management and control to dissimilar OSSes as part of their overall strategy. This industry analysis report examines recent marketplace drivers by focusing on billing, customer care, trouble/repair, planning and engineering, provisioning/inventory, network management, business management, and workforce management. Expenditures are segmented by OSS type and geographic region for both broadband and narrowband services.
 


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    Report Excerpt

    1.1      Operations Support Systems

     The telecommunications industry has put its troubles behind it, and a newfound confidence is reflected in spending within the operations support system (OSS) segments.  The growth in OSS spending is expected to lag only slightly our forecasted growth in service revenue over the next five years, and is more than double the OSS growth rate that we had forecasted in 2005.  As such, OSS revenue is expected to increase from $42 billion in 2007 to $63 billion by 2012.

    In hindsight, the industry should have seen the crash coming.  The telecom industry is a service industry, and service provider revenues ultimately determine the capital available for new system purchases.  As the new millennium began and the anticipated revenue from Internet-generated applications failed to materialize, the easy capital that drove the industry’s investment in new systems and capacity evaporated, forcing carriers to sharply cut spending across the board. 

     Today, with revenue growth prospects rooted in reality, profitability is the new rallying cry.  The focus of investment today is the minimizing of cost, as opposed to the maximizing of growth—so OSSes that can squeeze out unnecessary operational costs are high on carrier’s shopping lists.  From the OSS perspective, the focus on return on investment (ROI) is guiding new investments.  Automated online billing, network asset management, configuration management and automated provisioning are experiencing renewed interest because of their ability to directly reduce the capital expenditures (CAPEX) and operational expenses (OPEX) associated with delivering services and maintaining the network.

    1.2      Definitions

    OSSes give telecommunications service providers the ability to create, deploy, manage, and maintain telecommunications services, and to bill customers for the use of these services.  The definitions of specific OSSes vary within the telecom industry in different regions of the world at different times.  In this report, Insight defines OSSes as encompassing the following components:

    ·        OSS software, or applications that provide the system functionality (e.g., customer care and billing functions, or network equipment surveillance and control);

    ·        OSS platforms to run the application software, including server hardware and all required low-level software, such as the operating system, middleware, and low-level functions (e.g., event logging, integration buses, store and forward message management, database interfaces, etc.);

    ·        computer hardware and OSS software maintenance contracts; and ........

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    Market Segmentation

     

    Geographic Segmentation

    North American
    Asia/Pacific
    Europe/Middle East/Africa
    Latin America/Caribbean

    Carrier Segmentation

    North American

    North American ILEC
    North American CLEC
    North American IXC
    North American Cable MSO
    North American Wireless

    Asia/Pacific

    Wireline

    Wireless

    Europe/Middle East/Africa

    Wireline

    Wireless

    Latin America/Caribbean

    Wireline

    Wireless

    OSS Sales Revenue by Service Type

    Broadband Wireline
    Broadband Wireless
    Narrowband Wireline
    Narrowband Wireless

    OSS Expenditure Distribution - By Region

    Billing
    Customer Care
    Planning/Engineering
    Provisioning/Inventory
    Trouble Repair
    Network Management
    Business Management
    Workforce Management

    OSS Expenditure Distribution - By Service Type

    Billing
    Customer Care
    Planning/Engineering
    Provisioning/Inventory
    Trouble Repair
    Network Management
    Business Management
    Workforce Management

    OSS Professional Services by Region and Service Type

    Broadband Wireline
    Broadband Wireless
    Narrowband Wireline
    Narrowband Wireless

     


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    Table of Contents

     


    Chapter I
    Executive Summary

    1.1    Operations Support Systems (OSSes)
    1.2    Definitions
    1.3    What Drives OSS Spending Today?
    1.4    OSS Market Forecast

    Chapter II
    Definitions and Overview

    2.1    OSS Defined
             2.1.1 OSS Software
                      2.1.1.1 Application Software
                      2.1.1.2 Middleware
             2.1.2 Hardware
             2.1.3 Maintenance Contracts
             2.1.4 Professional Services
             2.1.5 Definitions Summary
    2.2    OSS Applications
             2.2.1 Business Operations Support
                      2.2.1.1 Customer Care
                      2.2.1.2 Service Orders
                      2.2.1.3 Billing Mediation
                      2.2.1.4 Rating
                      2.2.1.5 Billing
             2.2.2 Network Operations Support
                      2.2.2.1 Engineering and Planning
                      2.2.2.2 Provisioning
                      2.2.2.3 Trouble Repair
                      2.2.2.4 Network Management
    2.3    Network Management Functions
             2.3.1 Fault Management
             2.3.2 Configuration Management
             2.3.3 Accounting Management
             2.3.4 Performance Management
             2.3.5 Security Management
    2.4    OSS Market Structure
            2.4.1 OSS Market History
            2.4.2 Types of OSS Vendors
            2.4.3 OSS Partnership Structures

    Chapter III
    Market Trends

    3.1    Worldwide Overview
             3.1.1 The Telecom Crash of 2000-2001
             3.1.2 After the Crash
             3.1.3 Market Drivers
             3.1.4 The Important of Liberalization on the Telecom Infrastructure
    3.2    Network and Services Trends: OSS Impacts
             3.2.1 Wireline Carrier Trends
                      3.2.1.1 Circuit-Switched Revenue Lost to VoIP
                      3.2.1.2 Internet Trends
                      3.2.1.3 IP Telephony and Enhanced IP Services
                      3.2.1.4 IP-Based Virtual Private Networks
                      3.2.1.5 Reliable VoIP and Real-Time Interactive Services
                      3.2.1.6 Implications for IP OSSes
             3.2.2 Wireless Carrier Trends
                      3.2.2.1 The US Led but Now Follows
                      3.2.2.2 Wireless Growth Continues
                      3.2.2.3 Slow Emergence of 3G Services
                      3.2.2.4 Price Competition and New Services
                      3.2.2.5 Wireless Access Network Trends
                      3.2.2.6 End-to-End IP Connectivity and “Smartphones”
                      3.2.2.7 The Impact of Wireless LANs
                      3.2.2.8 Implications for Wireless OSSes
             3.2.3 Cable TV Trends
                      3.2.3.1 Multi-Service Operators (MSOs) Enter Local Service Competition
                      3.2.3.2 Upgrade of the Cable Network
    3.3    Impact of Deregulation on OSS Systems
             3.3.1 Deregulation in the United States
             3.3.2 Deregulation in the Rest of the World
    3.4    Major Technology Trends
             3.4.1 Network Security
             3.4.2 Modularization
             3.4.3 Convergence of the IT Data Center and the Telco Central Office
             3.4.4 Emergence of New Software Technologies
                      3.4.4.1 Object Orientation
                      3.4.4.2 Middleware
             3.4.5 The New Focus on Service Assurance
    3.5    "The TeleManagement Forum (TMF), NGOSS, and eTOM"
    3.6    Emerging OSS Opportunities

    Chapter IV
    OSS Customer Markets

    4.1    Customer Requirements
    4.2    Domestic Wireline Market Needs
             4.2.1 Instant Return-On-Investment (ROI)
             4.2.2 Electronic Numbering (ENUM)
             4.2.3 OSS Interconnection
             4.2.4 Monitoring Network Quality
             4.2.5 Outsourcing/Demand for Application Services
             4.2.6 Customer-Centric Market Differentiation
             4.2.7 Changing Internet Access Strategies
             4.2.8 Broadband Network Management
    4.3    Domestic Wireless Market Needs
             4.3.1 Coping with Wireless Carrier Convergence
             4.3.2 Reducing Customer Churn Rates
             4.3.3 Maintaining Network Reliability and Quality
             4.3.4 Wireless Number Portability
             4.3.5 Reducing Fraud in Voice and Data Environments
             4.3.6 Collecting Revenues from Inter-Carrier Billing
    4.4    International Wireline Market Needs
    4.5    International Wireless Market Needs
    4.6    Cable TV Service Provider Market Needs

    Chapter V
    OSS Vendors

    5.1    Overview
    5.2    Product Fit
             5.2.1 Representative Vendor Products by TMF’s eTOM/NGOSS Operations Model
    5.3    Representative OSS/BSS Vendors
             5.3.1 Agilent
             5.3.2 Alcatel Lucent
             5.3.3 Amdocs
             5.3.4 Axiom Systems
             5.3.5 BEA Systems
             5.3.6 Cisco Systems
             5.3.7 Clarity
             5.3.8 Comverse
             5.3.9 Convergys
                      5.3.10 CSG Systems
                      5.3.11 Dorado
                      5.3.12 EMC
                      5.3.13 Ericsson
                      5.3.14 Evolving Systems
                      5.3.15 Hewlett-Packard (HP)
                      5.3.16 IBM
                      5.3.17 Kabira
                      5.3.18 NetCracker
                      5.3.19 NetScout
                      5.3.20 Nokia
                      5.3.21 Openet
                      5.3.22 Oracle
                      5.3.23 Redknee
                      5.3.24 Sigma Systems
                      5.3.25 Subex Azure
                      5.3.26 SunTec Business Solutions
                      5.3.27 SupportSoft
                      5.3.28 Synchronoss
                      5.3.29 Telcordia
    5.4    Systems Integrators
             5.4.1 Accenture
             5.4.2 Atos Origin
             5.4.3 Bearing Point
             5.4.4 Business Edge
             5.4.5 Capgemini
             5.4.6 CGI Group
             5.4.7 Computer Sciences Corporation (CSC)
             5.4.8 Electronic Data Systems (EDS)
             5.4.9 IBM Communications
    5.5    Emerging Offshore Systems Integrators
             5.5.1 Aricent
             5.5.2 AsiaInfo Holdings
             5.5.3 Cognizant
             5.5.4 Infosys
             5.5.5 Patni
             5.5.6 Satyam
             5.5.7 Tata Consultancy Services (TCS)
             5.5.8 Tech Mahindra
             5.5.9 Wipro
    5.6    Vendor Survey Results
             5.6.1 Expectations of Industry Trends
                      5.6.1.1 OSS Sales Expectations by OSS Type
                      5.6.1.2 OSS Sales Expectations by Service Domain
                      5.6.1.3 Favored Method to Support New Services
             5.6.2 Vendor Sales Results

    Chapter VI
    M
    arket Forecasts
    6.1    Introduction
    6.2    Methodology
             6.2.1 Market Analysis Structure
             6.2.2 OSS Application Categories
             6.2.3 Addressable Market Methodology
             6.2.4 Methodology Algorithm
             6.2.5 Forecasting Model Enhancements
    6.3    Global Forecasts
    6.4    North America
             6.4.1 Wireline
             6.4.2 Wireless
             6.4.3 Broadband
             6.4.4 Professional Services
    6.5    International
             6.5.1 Wireline
             6.5.2 Wireless
             6.5.3 Broadband
             6.5.4 Professional Services
    6.6    Europe/Middle East/Africa
             6.6.1 Wireline
             6.6.2 Wireless
             6.6.3 Broadband
             6.6.4 Professional Services
    6.7    Asia/Pacific
             6.7.1 Wireline
             6.7.2 Wireless
             6.7.3 Broadband
             6.7.4 Professional Services
    6.8    Latin America/Caribbean
             6.8.1 Wireline
             6.8.2 Wireless
             6.8.3 Broadband
             6.8.4 Professional Services

    Table of Figures

    Chapter I
    I-1       Total Worldwide OSS Sales Revenue, 2007-2012

    Chapter II
    II-1      Operations Support System Dataflow
    II-2      Business Operations Systems Dataflow
    II-3      Telecommunications Management Network Functional Architecture

    Chapter III
    III-1       Service Provider Goal Hierarchy
    III-2       Voice over IP Network Architecture
    III-3       Wireless Penetration as a Percentage of Population
    III-4       Wireless Upgrade Paths
    III-5       Worldwide Subscribers to Wireless Services, 2007-2012
    III-6       Worldwide Prepaid Wireless Penetration as of June 2006
    III-7       Average Monthly Local Bill in the United States, 1988-2006
    III-8       Wireless Access Network Topologies, Channelized vs. Packetized
    III-9       HFC Architecture
    III-10     Enhanced Telecom Operations Map (eTOM)
    III-11     Operations Component of the eTOM Framework

    Chapter IV
    IV-1      E-Bonding between a CLEC’s and ILEC’s OSSes and Databases
    IV-2      General Outsourcing Model
    IV-3      i-mode Collaboration Concept
    IV-4     Percentage of US Households Passed by Cable High-Speed Internet Service, 2000-2007

    Chapter V
    V-1      Vendor Sales by Carrier Type
    V-2      Vendor Sales by Region and Carrier Type
    V-3      Vendor Sales by Region
    V-4      Vendor Sales by OSS Services Support
    V-5      Vendor Sales by OSS Type

    Chapter VI
    VI-1      Components of IT Budget in 2007
    VI-2      OSS Component Mix, 2007 and 2012
    VI-3      Global Carrier Revenue Distribution by Region, 2007 and 2012
    VI-4      Global Carrier Revenue Distribution, Wireline vs. Wireless, 2007 and 2012
    VI-5      Total Worldwide OSS Sales Revenue, 2007-2012
    VI-6      Worldwide OSS Sales Distribution by Region, 2007 and 2012
    VI-7      Total North American OSS Sales Revenue, 2007-2012
    VI-8      North Am Wireline OSS Sales Distribution by Cust Seg, 2007 and 2012
    VI-9      North Am Broadband OSS Sales Distribution by Cust Seg, 2007 and 2012
    VI-10    Total Int OSS Sales Revenue, 2007-2012
    VI-11    Int Wireline OSS Sales Distribution by Region, 2007 and 2012
    VI-12    Int Wireless OSS Sales Distribution by Region, 2007 and 2012
    VI-13    Int Broadband OSS Sales Distribution by Region, 2007 and 2012
    VI-14    Total Europe/Middle East/Africa OSS Sales Revenue, 2007-2012
    VI-15    Total Asia/Pacific OSS Sales Revenue, 2007-2012
    VI-16    Total Latin America/Caribbean OSS Sales Revenue, 2007-2012


    Table of Tables

    Chapter I
    I-1      Operations Support System Definitions Summary

    Chapter II
    II-1     Operations Support System Definitions Summary

    Chapter III
    III-1     Carrier Revenue and Loss to VoIP by Region, 2007-2012
    III-2     MSO Revenue by Service Type, 2007-2012
    III-3     Network-Centric vs. Customer-Centric Metrics

    Chapter IV
    IV-1     Customer Markets Defined
    IV-2     Summary of Common Service Provider OSS Req and Needs Fulfilled
    IV-3     Top Ten US Multiple Systems Operators, March 2007

    Chapter V
    V-1     Rep. Vendor Products Classified by TMF’s eTOM / NGOSS Ops Model

    Chapter VI
    VI-1      Systems Component Categories
    VI-2      Customer Markets Segmented
    VI-3      Spending Investment in 2007 by Select Market Segment
    VI-4      Worldwide Market Segment Rev Base and Growth, 2007-2012
    VI-5      Worldwide OSS Expenditure Distribution by OSS Type, 2007 and 2012
    VI-6      Global Carrier Revenue by Region, 2007-2012
    VI-7      Service Provider Revenues
    VI-8      Number of Main Wireline Telephone Lines, 2005 and 2006
    VI-9      Worldwide Broadband Lines, 2005 and 2006
    VI-10    Global Carrier Rev by Technology Segment, 2007 through 2012
    VI-11    Worldwide OSS Sales by Region, 2007-2012
    VI-12    Worldwide OSS Sales Rev, Wireline vs. Wireless, 2007-2012
    VI-13    Worldwide OSS Sales Rev by Service Type, 2007-2012
    VI-14    Worldwide OSS Sales Rev by OSS Type, 2007-2012
    VI-15    Worldwide Professional Services Rev by Region, 2007-2012
    VI-16    Worldwide Professional Services Rev by Service Type, 2007-2012
    VI-17    N Am OSS Sales Revenue, Wireline vs. Wireless, 2007-2012
    VI-18    N Am OSS Sales Revenue by Service Type, 2007-2012
    VI-19    N Am Wireline OSS Sales Rev by OSS Type, 2007-2012
    VI-20    N Am Wireline OSS Sales Distribution by OSS Type, 2007 and 2012
    VI-21    N Am Wireless OSS Sales Rev by OSS Type, 2007-2012
    VI-22    N Am Wireless OSS Sales Distribution by OSS Type, 2007 and 2012
    VI-23    N Am Broadband OSS Sales Rev by OSS Type, 2007-2012
    VI-24    N Am Broadband OSS Sales Distribution, 2007 and 2012
    VI-25    N Am Professional Services Rev by Service Type, 2007-2012
    VI-26    Int.OSS Sales Rev, Wireline vs. Wireless, 2007-2012
    VI-27    Int.OSS Sales Revenue by Service Type, 2007-2012
    VI-28    Int.Wireline OSS Sales Rev by OSS Type, 2007-2012
    VI-29    Int.Wireline OSS Sales Distribution by OSS Type, 2007 and 2012
    VI-30    Int.Wireless OSS Sales Rev by OSS Type, 2007-2012
    VI-31    Int.Wireless OSS Sales Distribution by OSS Type, 2007 and 2012
    VI-32    Int.Broadband OSS Sales Rev by OSS Type, 2007-2012
    VI-33    Int.Broadband OSS Sales Distribution by OSS Type, 2007 and 2012
    VI-34    Int.Professional Services Rev by Service Type, 2007-2012
    VI-35    Int.Professional Services Rev by Region, 2007-2012
    VI-36    EMEA OSS Sales Rev, Wireline vs. Wireless, 2007-2012
    VI-37    EMEA OSS Sales Rev by Service Type, 2007-2012
    VI-38    EMEA Wireline OSS Sales Rev by OSS Type, 2007-2012
    VI-39    EMEA Wireless OSS Sales Rev by OSS Type, 2007-2012
    VI-40    EMEA Broadband OSS Sales Rev by OSS Type, 2007-2012
    VI-41    EMEA Prof Serv Rev by Service Type, 2002-2007
    VI-42    Asia/Pacific OSS Sales Rev, Wireline vs. Wireless, 2007-2012
    VI-43    Asia/Pacific OSS Sales Rev by Service Type, 2007-2012
    VI-44    Asia/Pacific Wireline OSS Sales Rev by OSS Type, 2007-2012
    VI-45    Asia/Pacific Wireless OSS Sales Rev by OSS Type, 2007-2012
    VI-46    Asia/Pacific Broadband OSS Sales Rev by OSS Type, 2007-2012
    VI-47    Asia/Pacific Professional Services Rev by Service Type, 2002-2007
    VI-48    Latin Am/Carib OSS Sales Rev, Wireline vs. Wireless, 2007-2012
    VI-49    Latin Am/Carib OSS Sales Rev by Service Type, 2007-2012
    VI-50    Latin Am/Carib Wireline OSS Sales Rev by OSS Type, 2007-2012
    VI-51    Latin Am/Carib Wireless OSS Sales Rev by OSS Type, 2007-2012
    VI-52    Latin Am/Carib Broadband OSS Sales Rev by OSS Type, 2007-2012
    VI-53    Latin Am/Carib Prof Services Rev by Service Type, 2007-2012


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