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3G and wireless access
requirements are going to create significant changes at the
operations level. OSSes, the information
technology infrastructure that gives carriers the ability
to create, deploy, manage, and maintain network-based
services, are going to be a critical area to manage as
the number of users and the bandwidth of wireless
increases. Traditional OSSes managed the network; new
OSSes respond to, and in some cases, manage the customer.
Wireless
Operations Support Systems 2002-2007 goes into detail regarding OSS
opportunities, quantifying OSS revenue in several regional and
functional segments over a five-year period.
OSS forecasts are
provided for 2.5G and 3G data service and basic voice service support
for twelve OSS types including:
- Customer
Care/Call Center Operations,
- Billing
Mediation,
- Bill Rendering,
- RF Planning and
Engineering,
- Other Planning
and Engineering,
- Provisioning
and Inventory Management,
- Trouble
Repair/Service Assurance,
- Network
Management,
- Fraud
Management,
- Business
Management,
- Workforce
Management, and
- Wireless Number
Portability (WNP) applications.
"The report [Wireless
Operations Support Systems 2002-2007] is comprehensive, this
package is amazing. I can guarantee that anyone who reads it through
learns a lot! [And the] market forecast is well-justified. You
lay out your assumptions quite nicely, which adds to the
credibility of your forecasts, [the] market forecast is broken down in
every imaginable way - voice/data, OSS type, region etc. This is fantastic!"
- Kay Kuusela, Market and Competitive Analysis,
MetaSolv Software, Inc.
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Overview
Twenty-five years
ago, mobile telephones were exotic status symbols. Today, over 900
million subscribers worldwide depend on mobile wireless telephones.
Affordable, reliable, and ubiquitous wireless service has profoundly
altered the way end-users expect to access the global communications
network.
Mobile wireless
growth to date has been driven largely by voice traffic. The wireless
revolution, however, is colliding head on with the other great
telecommunications phenomenon of recent years-the Internet. The Internet
fundamentally changes what end-users expect from the global
communications network. The convergence of these two forces, wireless
and the Internet, represents an enormous market opportunity.
This logic spurred
carriers to spend hundreds of billions of dollars on new spectrum
licenses and infrastructure for so-called third-generation (3G) wireless
networks, which position the companies to offer wireless data/Internet
services to a greater number of subscribers. For most operators, 3G
network construction is occurring in parallel with their existing
bread-and-butter second-generation (2G) wireless networks.
As deregulation
and competition increase, wireless service providers will find
themselves in the same position that wireline service providers found
themselves in during the mid- to late-1990s-that having a network is not
enough to be successful. The keys to success are:
- Acquiring
customers;
- Provisioning
and activating services;
- Accurately
billing for services; and
- Assuring that
the services perform as promised.
With the industry
poised on the brink of a technological and market upheaval, operations
support systems (OSSes) are the critical glue that will hold together
the new networks and services.
Status of
Wireless Network Deployment
Although most
users are on a 2G digital network, some subscribers are still on a first
generation (1G) analog advanced mobile phone system (AMPS) network. In
the US, the user base was roughly divided as follows in mid-2001:
- 33.8 percent
code division multiple access (CDMA);
- 9 percent
global system for mobile communications (GSM);
- 30.5 percent
time division multiple access (TDMA); and
- 26.7 percent
AMPS.
Although the current 2G network technologies are different, the
challenges for network operators are similar ...
Click here for the
complete Executive Summary.
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Chapter I
EXECUTIVE SUMMARY
1.1 Overview
1.2 Status of Wireless Network Deployment
1.3 Effects of 2.5G and 3G Services on OSSes
1.4 The Market
Chapter II
MOBILE VOICE AND DATA NETWORKS
2.1 Overview
2.1.1 The Promises and Challenges of 3G
2.1.2 Role of OSSes
2.1.3 The Unresolved Issue
2.2 Differences Between Wireless Mobile Technologies
2.3 Network Architecture Evolution
2.3.1 First Generation Network Architecture
2.3.2 Second Generation Network Architecture
2.3.3 Third Generation Network Architecture
2.4 Standards Organizations
2.5 Market Trends
2.5.1 Subscribership
2.5.2 Voice Usage and Price
2.5.3 Wireless Data Services
2.5.4 Network Deployment Status
2.6 Outlook for Wireless OSSes
Chapter III
WIRELESS OSS TECHNOLOGY AND MARKET TRENDS
3.1 Overview
3.2 OSS Defined
3.3 Accounting Management Functional Area
3.3.1 Billing
3.3.2 Data Collection and Mediation
3.4 Configuration Management Functional Area
3.4.1 Customer Care
3.4.2 Sales Automation
3.4.3 Engineering, Planning, and Design
3.4.4 Service & Network Provisioning
3.4.4.1 Flow-Through Provisioning: The Holy Grail Of OSS
3.4.4.2 Wireless Flow-Through Provisioning Challenges
3.4.4.3 Wireless Service Provisioning Process
3.4.5 Other Service Activation Issues
3.4.5.1 Over-the-Air Provisioning
3.4.5.2 Subscriber Identity Module Cards and Java
3.4.6 Provisioning and Service Assurance Integration
3.4.7 Network Inventory Management
3.5 Fault Management Functional Area
3.5.1 Wireless Network Management
3.5.1.1 Network/Fault Management Architecture
3.5.1.2 3G Fault Management/Alarm Management
3.5.2 Network Maintenance, Testing, and Restoration
3.5.3 Trouble Ticketing and Trouble Management
3.5.3.1 Multi-Carrier Trouble Management Synchronization
3.5.3.2 3G Trouble Management
3.6 Performance Management Functional Area
3.6.1 QoS for 2.5G and 3G
3.6.2 Network Performance Data Management
3.6.3 Network Performance Management
3.7 Security Management Functional Area
3.7.1 Fraud Management
3.7.2 Mobile Device Security
3.7.3 NE Security
3.7.4 Communications Assistance for Law Enforcement Act
3.8 Common Aspects Across OSS Functional Areas
3.8.1 Business Management
3.8.2 Workforce Management
3.8.3 Element Management
3.8.4 Middleware
3.8.5 Professional Services and Outsourcing
3.9 Wireless OSS Markets
3.9.1 Wireline vs. Wireless OSSes
3.9.2 Carrier Purchasing Trends
3.9.3 Opportunities for OSS Vendors
3.10 Wireless OSS Summary and Questions
3.10.1 Are Wireless OSSes Meeting Service Provider Needs?
3.10.2 Are Wireless OSSes Scaleable and Robust Enough?
3.10.3 Are Wireless OSSes Ready for 2.5G and 3G Networks?
3.10.4 Are Critical Functions Missing from Wireless OSSes?
3.10.5 What are the Next Steps in Wireless OSS Evolution?
3.10.6 Why Was Software the Initial Problem with 3G Trials?
Chapter IV
OSS VENDORS
4.1 Overview
4.2 Software Development Toolkit Providers
4.2.1 AdventNet, Inc.
4.2.2 Dorado Software, Inc.
4.2.3 Lumos Technologies, Inc.
4.2.4 Monfox
4.2.5 Softalia
4.2.6 Varros Telecom
4.2.7 Vertel Corporation
4.3 Solution Providers
4.3.1 ADC Telecommunications
4.3.2 Alcatel
4.3.3 Cisco Systems, Inc.
4.3.4 Ericsson (EHPT)
4.3.5 Lucent Technologies, Inc.
4.3.6 Marconi Corporation plc
4.3.7 Motorola, Inc.
4.3.8 Nortel Networks
4.3.9 Siemens AG
4.4 Independent Software Vendors
4.4.1 Agilent Technologies, Inc.
4.4.2 AI Metrix
4.4.3 Amdocs, Ltd. (Clarify)
4.4.4 Astracon, Inc.
4.4.5 Clear Communications Corporation
4.4.6 CoManage
4.4.7 Compaq Telecom
4.4.8 Concord Communications, Inc.
4.4.9 Convergys
4.4.10 Daleen Technologies, Inc.
4.4.11 Digiquant
4.4.12 DSET Corporation
4.4.13 Eftia
4.4.14 Evolving Systems, Inc.
4.4.15 Granite Systems, Inc.
4.4.16 Harris Corporation
4.4.17 Hewlett-Packard Company
4.4.18 Lightbridge, Inc. (Corsair Communications)
4.4.19 MetaSolv Software, Inc.
4.4.20 Micromuse
4.4.21 Microsoft Corporation
4.4.22 Mind C.T.I., Ltd.
4.4.23 NightFire Software, Inc.
4.4.24 OpenCon Communication Systems, Inc.
4.4.25 Openet Telecom
4.4.26 OPNET Technologies, Inc.
4.4.27 Portal Software, Inc.
4.4.28 RiverSoft Technologies, Ltd.
4.4.29 SchlumbergerSema
4.4.30 Siebel Systems, Inc.
4.4.31 Spirent Communications
4.4.32 Subex Systems (Magardi)
4.4.33 Sun Microsystems, Inc.
4.4.34 Syndesis
4.4.35 Telcordia Technologies, Inc.
4.4.36 Trendium
4.4.37 WatchMark Corp.
4.4.38 VPIsystems, Inc.
Chapter V
MARKET FORECAST
5.1 Introduction
5.2 Methodology
5.2.1 Market Analysis Structure
5.2.2 Wireless OSS Application Categories
5.2.3 Addressable Market Methodology
5.2.4 Methodology Algorithm
5.3 Global Trends and Forecasts
5.3.1 Wireless Market Status
5.3.2 OSS Spending Drivers
5.3.2.1 Migration from 2G to 2.5G
5.3.2.2 Migration from 2.5G to 3G
5.3.2.3 Other Spending Trends
5.3.3 Global Wireless OSS Forecasts
5.3.3.1 Carrier Revenue Growth
5.3.3.2 Wireless OSS Revenue by Region
5.3.3.3 Wireless OSS Revenue by Services Supported
5.3.3.4 Broadband vs. Narrowband Service Support
5.3.3.5 Wireless OSS Revenue by OSS Type
5.4 North American Forecasts
5.4.1 Wireless Market Status
5.4.2 Wireless OSS Forecast
5.4.2.1 By Services Supported
5.4.2.2 By OSS Type
5.4.2.3 Broadband vs. Narrowband
5.5 International
5.5.1 Wireless Market Status
5.5.2 Wireless OSS Forecasts
5.5.2.1 By Region
5.5.2.2 By OSS Type
5.5.2.3 By Services Supported
5.5.2.4 Broadband vs. Narrowband
5.6 Europe/Middle East/Africa
5.6.1 Wireless Market Status
5.6.2 Wireless OSS Forecasts
5.7 Asia/Pacific
5.7.1 Wireless Market Status
5.7.2 Wireless OSS Forecasts
5.8 Latin America/Caribbean
5.8.1 Wireless Market Status
5.8.2 Wireless OSS Forecasts
Appendix
DEFINITIONS
(Back to Top)
Table of Figures
Chapter I
I-1 Worldwide Wireless OSS Market Revenue,
2002-2007 ($Millions)
I-2 Worldwide Wireless Revenue and OSS Expenditures by Service Type,
2002
Chapter II
II-1 First Generation Mobile Network Architecture
II-2 Cell Layouts Within a Wireless Network
II-3 Second Generation Global System for Mobile Communications Network
Architecture
II-4 Combined Second/Third Generation Mobile Network Architecture
Chapter III
III-1 TMN Logical Layer Architecture
III-2 Functional Areas in the TMN Layered Architecture
III-3 Segmentation of the Billing Function Into Distributed Systems
III-4 Functions of a Mediation System Within a Network
III-5 Key Needs for Usage-Based Data Mediation Systems
III-6 Process Flow Management Optimized for Order Management,
Provisioning, and Activation
III-7 Wireless and Wireline Fault Management
III-8 Fault Management Root Cause Alarm Analysis Process
Chapter IV
IV-1 Toolkit Vendors' Fit Into the TMN Hierarchy
Chapter V
V-1 Impact of New Wireless Data Service Usage on Average Revenue per
User
V-2 Components of IT Budget in 2002
V-3 Wireless OSS Component Mix, 2002 and 2007
V-4 Worldwide Wireless OSS Expenditure Distribution by OSS Type,
2002
V-5 Global Wireless Carrier Revenue by Region, 2002 and 2007
V-6 Global Wireless Carrier Revenue by Service Type, 2002 and 2007
V-7 Total Worldwide Wireless OSS Revenue, 2002-2007 ($Millions)
V-8 Worldwide Wireless OSS Revenue by Region, 2002 and 2007
V-9 Worldwide Wireless OSS Revenue by Services Supported, 2002 and
2007
V-10 Worldwide Broadband Wireless Revenue by Region, 2007
V-11 Worldwide Broadband Wireless OSS Revenue by Region, 2002 and
2007
V-12 Worldwide Wireless Revenue for Voice Support by OSS Type, 2002 and
2007
V-13 Worldwide Wireless Revenue for 2.5G Data Support by OSS Type, 2002
and 2007
V-14 North American Wireless OSS Revenue by Services Supported, 2002 and
2007
V-15 North American Wireless OSS Revenue by OSS Type, 2002 and
2007
V-16 North American Wireless OSS Revenue, Broadband vs. Narrowband, 2002
and 2007
V-17 North American Broadband Wireless OSS Revenue by OSS Type, 2002 and
2007
V-18 Total International Wireless OSS Revenue, 2002-2007
($Millions)
V-19 International Wireless OSS Revenue by Region, 2002 and 2007
V-20 International Wireless OSS Revenue by OSS Type, 2002 and 2007
V-21 International Wireless OSS Revenue by Services Supported, 2002 and
2007
V-22 International Wireless OSS Revenue, Broadband vs. Narrowband, 2002
and 2007
V -23 International Broadband Wireless OSS Revenue by OSS Type, 2002 and
2007
V-24 International Broadband Wireless OSS Revenue by Region, 2002 and
2007
V-25 Europe/Middle East/Africa Wireless OSS Revenue, 2002-2007
($Millions) V-26 Europe/Middle East/Africa Wireless OSS Revenue by
Services Supported, 2002 and 2007
V-27 Europe/Middle East/Africa Wireless OSS Revenue by OSS Type, 2002
and 2007
V-28 Asia/Pacific Wireless OSS Revenue by Services Supported, 2002 and
2007 V-29 Asia/Pacific Wireless OSS Revenue, Broadband vs.
Narrowband, 2002 and 2007
V-30 Latin America/Caribbean Wireless OSS Revenue by Services Supported,
2002 and 2007
V-31 Latin America/Caribbean Wireless OSS Revenue, Broadband vs.
Narrowband, 2002 and 2007
Table
of Tables
Chapter II
II-1 Typical Frequencies Used for Mobile Services (US vs.
International)
II-2 Mobile Wireless Standards (First, Second, and Third
Generation)
Chapter III
III-1 OSS Definitions Summary
III-2 Technical Requirements for a 3G Network Fault Management
System
III-3 Technical Requirements for a Quality of Service Support
System
III-4 Security Services and Mechanisms for Network Elements
Chapter IV
IV-1 Summary of OSS Offerings by the Software Development/Toolkit
Vendors
IV-2 Summary of OSS Offerings by the Solution Providers
IV-3 Alcatel's Portfolio of OSS Solutions
IV-4 Selected Cisco Network Management OSSes for Service Providers
IV-5 Summary of OSS Offerings by the Independent Software Vendors
Chapter V
V-1 Systems Component Categories
V-2 Summary of Analysis Structure: Market Segments
V-3 OSS Support by Service Type
V-4 Examples of 2.5G and 3G Services
V-5 Revenue Time Horizons for Various Wireless Services
V-6 Revenue for 2G, 2.5G, and 3G Market Segments by Region, 2002-2007
($Millions)
V-7 Global Wireless Carrier Revenue by Region, 2002-2007
($Millions)
V-8 Worldwide Wireless OSS Revenue by Region, 2002-2007
($Millions)
V-9 Worldwide Wireless OSS Revenue by Services Supported, 2002-2007
($Millions)
V-10 Worldwide Wireless OSS Revenue, Narrowband vs. Broadband, 2002-2007
($Millions)
V-11 Worldwide Broadband Wireless OSS Revenue by Region, 2002-2007
($Millions)
V-12 Worldwide Wireless OSS Revenue by OSS Type, 2002-2007
($Millions)
V-13 North American Wireless OSS Revenue by Services Supported,
2002-2007 ($Millions)
V-14 North American Wireless OSS Revenue by OSS Type, 2002-2007
($Millions)
V-15 North American Wireless OSS Revenue, Broadband vs. Narrowband,
2002-2007 ($Millions)
V-16 North American Broadband Wireless OSS Revenue by OSS Type,
2002-2007 ($Millions)
V-17 International Wireless OSS Revenue by OSS Type, 2002-2007
($Millions)
V-18 International Wireless OSS Revenue by Services Supported, 2002-2007
($Millions)
V-19 International Wireless OSS Revenue, Broadband vs. Narrowband,
2002-2007 ($Millions)
V-20 International Broadband Wireless OSS Revenue by OSS Type, 2002-2007
($Millions)
V-21 Europe/Middle East/Africa Wireless OSS Revenue by Services
Supported, 2002-2007 ($Millions)
V-22 Europe/Middle East/Africa Wireless OSS Revenue by OSS Type,
2002-2007 ($Millions)
V-23 Europe/Middle East/Africa Wireless OSS Revenue, Broadband vs.
Narrowband, 2002-2007 ($Millions)
V-24 Europe/Middle East/Africa Broadband Wireless OSS Revenue by OSS
Type, 2002-2007 ($Millions)
V-25 Asia/Pacific Wireless OSS Revenue by Services Supported, 2002-2007
($Millions)
V-26 Asia/Pacific Wireless OSS Revenue by OSS Type, 2002-2007
($Millions)
V-27 Asia/Pacific Wireless OSS Revenue, Broadband vs. Narrowband,
2002-2007 ($Millions)
V-28 Asia/Pacific Broadband Wireless OSS Revenue by OSS Type, 2002-2007
($Millions)
V-29 Latin America/Caribbean Wireless OSS Revenue by Services Supported,
2002-2007 ($Millions)
V-30 Latin America/Caribbean Wireless OSS Revenue by OSS Type, 2002-2007
($Millions)
V-31 Latin America/Caribbean Wireless OSS Revenue, Broadband vs.
Narrowband, 2002-2007 ($Millions)
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